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FREQUENTLY ASKED QUESTIONS

GENERAL

Q. CAN I PLACE MY ORDER BY TELEPHONE?

A. YES, WE ARE HAPPY TO ACCEPT YOUR TELEPHONE ORDER,HOWEVER BY PLACING YOUR ORDER THROUGH OUR SECURE WEBSITE YOU WILL RECEIVE A CONFIRMATION OF YOUR ORDER BY EMAIL.

THE EMAIL WILL EXPLAIN OUR DELIVERY PROCESS.

SHOULD YOU DECIDE TO PLACE YOUR ORDER BY TELEPHONE AN ORDER ACKNOWLEDGEMENT WILL BE SENT BY POST.

Q. WHAT IF THE PRODUCT IS DAMAGED?

A. WHEN THE PRODUCT IS DELIVERED BY OUR OWN DRIVERS, THEY WILL UNPACK & INSPECT THE PRODUCT WITH YOU.

IF THE PRODUCTS ARE DAMAGED, THEY WILL BE RETURNED TO OUR WAREHOUSE, AND WE WILL ARRANGE FOR REPLACEMENT PRODUCTS TO BE DELIVERED TO YOU.

COLLECTING YOURSELF

Q. CAN I COLLECT MY GOODS ?

A. WE WOULD BE HAPPY FOR YOU TO COLLECT YOUR GOODS FROM OUR WAREHOUSE IN BASILDON BUT WOULD REQUEST THAT YOU CONTACT US FIRST TO ENSURE THAT OUR WAREHOUSE TEAM PREPARE YOUR PRODUCTS READY FOR COLLECTION .
OUR SALES TEAM WILL BE HAPPY TO MAKE THE NECESSARY ARRANGEMENTS FOR YOU TO PAY AND COLLECT YOUR PRODUCTS.
WE WOULD ASK THAT YOU THOROUGHLY CHECK AND INSPECT YOUR PRODUCTS BEFORE TAKING THEM AWAY.

Q. WHAT TYPE OF VEHICLE WILL I NEED?

A. THIS WILL DEPEND ON THE PRODUCT YOU ARE COLLECTING. A BASIC FIRE WILL FIT INTO MOST CARS.
A FIRE AND SURROUND WILL BE A LOT MORE BULKY AND YOUR VEHICLE WILL NEED TO BE LARGE ENOUGH TO ACCOMMODATE THIS.
YOU WILL NEED A TRANSIT VAN OR SIMILAR SIZED VEHICLE FOR A LIMESTONE OR MARBLE PRODUCT AS THESE ARE SUPPLIED IN CRATES AND WILL BE LIFTED INTO YOUR VEHICLE BY FORK LIFT

HOME DELIVERY

Q. WHAT HAPPENS AFTER I PLACE MY ORDER?

A. YOUR ORDER ACKNOWLEDGEMENT EXPLAINS WHAT WILL HAPPEN NEXT, YOUR ORDER WILL BE SENT ON OUR OWN VEHICLE.
OUR SALES TEAM WILL COORDINATE AND SCHEDULE YOUR PURCHASE FOR DELIVERY BY OUR OWN SPECIALIST HOME DELIVERY TEAMS.
OUR CUSTOMER SUPPORT TEAM WILL CONTACT YOU BY TELEPHONE TO CONFIRM THE DELIVERY DATE AND ASK A FEW QUESTIONS TO PROVIDE THE DELIVERY TEAM WITH AS MUCH INFORMATION AS POSSIBLE TO ENSURE YOUR DELIVERY RUNS SMOOTHLY.

Q. CAN I SELECT THE DATE FOR MY PRODUCTS TO BE DELIVERED TO MY HOME?

A. WE WILL TRY TO BE FLEXIBLE WITH YOUR DELIVERY DATE HOWEVER WE DELIVER NATIONWIDE AND INEVITABLY WILL NOT BE ABLE TO ACCOMMODATE ALL CUSTOMER REQUESTS.

IF THE DELIVERY DATE OFFERED IS UNSUITABLE OUR CUSTOMER SUPPORT TEAM WILL ADVISE YOU OF THE NEXT AVAILABLE DELIVERY DATE TO YOUR POST CODE AREA.

Q. CAN I SELECT THE DELIVERY TIME?

A. UNFORTUNATELY IT IS NOT POSSIBLE TO SELECT THE DELIVERY TIME, HOWEVER WE WILL ADVISE YOU AS TO WHETHER IT WILL BE AM, OR PM.

WE ARE ABLE TO GIVE A 30MIN / 1 HR PRE CALL TO ADVISE YOU OF THE EXPECTED TIME OF ARRIVAL.

Q. WILL I BE CONTACTED BEFORE DELIVERY?

A. OUR CUSTOMER SERVICE TEAM WILL CALL YOU 2 DAYS BEFORE DELIVERY TO ADVISE YOU OF THE DELIVERY DATE AND APPROXIMATE TIME.

Q. WHAT IF I CANCEL MY DELIVERY?

A. YOUR DELIVERY WILL BE RE-SCHEDULED WHICH MAY RESULT IN A LENGTHY DELAY IN THE DELIVERY OF YOUR PRODUCT.

Q. WHAT ARRANGEMENTS SHOULD I MAKE PRIOR TO DELIVERY?

A. WE WOULD REQUEST THAT YOU PROVIDE A CLEAR ROUTE THROUGH THE PROPERTY TO THE LOCATION WHERE YOU WOULD LIKE US TO PLACE YOUR PRODUCTS.

THE AREA SHOULD BE SUFFICIENTLY LARGE TO ALLOW OUR DELIVERY TEAM TO UNPACK YOUR PRODUCTS TO ENABLE YOU TO INSPECT THE PRODUCTS, AND CHECK THAT THEY MEET WITH YOUR REQUIREMENTS.

TECHNICAL INFORMATION

Q. ARE MARBLE AND LIMESTONE FIREPLACES SUITABLE FOR SOLID FUEL?

A. ALMOST ALL OF THE FIREPLACES CAN BE ADAPTED FOR SOLID FUEL.
PLEASE CALL OUR TECHNICAL HELPLINE FOR MORE ASSISTANCE.

Q. HOW DO I KNOW THE FIRE WILL FIT INTO THE BACK PANEL OPENING?

A. ALL BACK PANELS ARE CUT OUT TO A STANDARD OPENING OF 16.5 INCHES WIDE AND 22.5 INCHES HIGH, HOWEVER OUR TECHNICAL TEAM WILL CHECK ALL DETAILS OF YOUR ORDER PRIOR TO DISPATCH TO ENSURE COMPATIBLITY

Q. ARE THE FIREPLACES DELIVERED READY ASSEMBLED?

A. NOT ALL FIREPLACES ARE READY ASSEMBLED. SOME OF THE FIREPLACES ARE DELIVERED IN SECTIONS WHICH WILL REQUIRE ASSEMBLY AND INSTALLATION.
YOU WILL RECEIVE DETAILED INSTRUCTIONS ON ASSEMBLY AND INSTALLATION, THESE WILL BE INCLUDED IN THE PACKAGING OF THE PRODUCT YOU HAVE SELECTED.

Q. IF I BUY A GAS FIRE WILL I NEED A QUALIFIED FITTER TO INSTALL IT?

A. YES, THE FITTER MUST BE "GAS SAFE" REGISTERED.
ON COMPLETION OF INSTALLATION THEY WILL FILL OUT THE NECESSARY DOCUMENTATION WHICH THEY WILL SUBMIT TO THEIR PROFESSIONAL ORGANISATION. THIS PROTECTS YOUR SAFETY.

OPERATING COSTS

Q. WHAT ARE THE OPERATING COSTS OF THE FIRES?

A. THE OPERATING COSTS DEPEND ON THE FUEL RATES FOR YOUR AREA.
BASED ON CURRENT RATES 1KW OF GAS IS APPROXIMATELY 3.5p/hr AND 9phr FOR 1 KW OF ELECTRICITY. PLEASE CHECK THE FUEL RATES FOR YOUR AREA FOR AN ACCURATE COSTING.

AFTER SALES SERVICE

Q. ARE THE PRODUCTS GUARANTEED?

A. YES, ALL OUR PRODUCTS CARRY A MINIMUM 12 MONTH MANUFACTURER'S GUARANTEE.
PLEASE ENSURE THAT YOU COMPLETE AND RETURN YOUR REGISTRATION CARD WHEN YOU HAVE UNPACKED AND CHECKED YOUR PRODUCT.

Q. WHO DO I CONTACT IF I HAVE ANY PROBLEMS WITH MY PURCHASE?

A. PLEASE CONTACT OUR CUSTOMER SERVICES TEAM FOR ANY ASSISTANCE REQUIRED REGARDING YOUR

PRODUCT ON:- 01268 287673

Q. WHAT SHOULD I USE TO CLEAN MY NEW FIREPLACE?

A. OUR CUSTOMER SERVICES TEAM WILL BE HAPPY TO ADVISE YOU ON THE BEST METHOD / PRODUCT TO USE, PLEASE CALL US BEFORE USING ANY PROPRIETARY CLEANING AGENTS.


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Fireplacepricematch supplies all types of fires, fireplaces and surrounds.

Balanced Flue Fires :Balanced flue gas fires, and balanced flue gas stoves

Stoves:

  • stove fireplace
  • stove fireplaces
  • stove hearths
  • arrow stoves
  • inset stoves
  • balanced flue stoves
  • potbelly stoves
  • cheap stoves
  • classic stoves
  • boiler stoves
  • freestanding stoves
  • dovre stove
  • dunsley stoves
  • gazco stove

Cast iron fireplaces & surrounds

Coal effect electric firesand coal effect gas fires

Contemporary fireplaces: cotnemporary gas fireplaces , contemporary electric fires and contemporary wood burning stove.

Discount fireplaces

  • fire stoves
  • stoves
  • fireplaces surrounds
  • edwardian fireplaces
  • limestone fireplace
  • limestone fireplaces
  • limestone surround
  • marble fireplace surrounds
  • marble fireplaces
  • victorian cast iron fireplace
  • fire surrounds
  • fireplace baskets
  • fireplace hearths
  • fireplace inserts
  • fireplace mantels
  • fireplace stoves
  • fireplace suites
  • fireplace surrounds
  • electric fireplaces

Electric fireplace suites:

  • basket electric fire
  • coal effect electric fires
  • contemporary electric fires
  • dimplex fireplaces
  • dimplex stoves
  • free standing electric fires
  • electric fire places
  • electric fire stoves
  • electric fire surrounds
  • electric fireplace insert
  • electric fireplace suites
  • electric fires and surrounds
  • electric inserts
  • electric inset fires
  • electric stove fires
  • electric wall fires
  • hole in the wall electric fires
  • wall hung electric fires
  • wall mounted electric fireplace

We supply fires & stoves from the following manufacturers:

Flueless gas fires

Gas fires & stoves

  • gas burning stoves
  • gas fire bowls
  • gas fire places
  • gas fire suites
  • gas fire surrounds
  • gas fireplace insert
  • gas fireplace surround
  • gas fires and surrounds
  • gas heating stoves
  • gas log fires
  • gas stove balanced flue
  • gaswood burning stoves


Multi fuel stoves and fires : multi fuel boiler stoves, multi fuel boilers, multi fuel burners, multi fuel fires, multi fuel stoves, multifuel burners and multifuel fires

Solid fuel fireplaces: We supply solid fuel fires, solid fuel fireplaces and solid fuel stoves

Wood burning stoves for sale:

  • log burning stoves
  • wood burning stoves
  • wood burner accessories
  • wood burner multi fuel
  • wood burner stoves
  • wood burner accessories
  • wood burner multi fuel
  • wood burner stoves
  • wood burning boiler
  • stove wood burning
  • wood burning fireplaces
  • wood burning fireplace inserts
  • wood burning stove boiler
  • wood coal stoves

Wooden fireplace surrounds

  • oak fireplace surrounds
  • oak fireplaces
  • pine fireplaces
  • wood fireplace surrounds
  • wooden fireplaces